Our flagship Insurance System, Socrates Online, is used by many of today's top Travel Insurance Companies.
Socrates Online, let us explain...
What is Socrates Online?
Socrates Online is an online platform for transacting travel insurance business. From a simple medical screening assessment to a full quote and purchase process, Socrates Online can provide each step of the journey. Whether your target market is B2C or B2B or a combination of the two, Socrates Online can handle both on one platform.
From its beginnings six years ago, Socrates Online has now evolved into version 2, offering the very best in terms of feature rich functionality, seamless integration with third parties and security. Version 2 is easier to use than ever and quicker to upgrade thanks to the Socrates Online Store.
- Faster performance including policy purchase, policy lookup and reporting
- Richer, more seamless front end experience tailored for all screen sizes
- Simpler and quicker scheme management using Google Docs for instant white label solutions
- Seamless medical screening as part of your quotation flow
- Quick access to system upgrades via the Online Store
Our primary goal is to provide you with an innovative online solution that not only looks good, but is built to exceptionally high standards whilst never losing sight of your core objectives. That's why I developed Socrates Online.
- Jody Brooks
Quote and Purchase
Your customers can produce insurance quotes from a single insurer or multiple insurers using a simple to follow step by step quotation process. They can then save or purchase their quote and receive policy documentation. All of this is configured to appear in the style of your unique brand.
In version 2 the process is fully responsive, appearing and behaving correctly for all sizes of device. We also upsell your annual products alongside equivalent single trip products and can downsell to single trip if your customer triggers a medical screening exclusion.
We know how important your data is and with this in mind we provide a range of visual metrics to allow you to track your targets in real time. We also offer a number of key reports out of the box such as underwriting bordereaux and statements.
Version 2 organises data more efficiently behind the scenes allowing Socrates Online to produce reports faster than previously possible and always in real time.
Customer Relationship Management
Socrates Online helps you maintain your relationship with your customers by tracking their quotations and allowing you to renew their cover or make mid-term adjustments to their policies.
In version 2 we use advanced search tools to sift through millions of records to find the data you need very quickly. We also calculate your adjustment premiums automatically and generate a new version of the certificate each time.
Socrates Online gives you full control over the premiums that you offer to your customers. From setting net rates to additional option loadings and commission, you are in complete control at all times. You can safely tinker with these rates in a sandbox environment before releasing them publically to direct customers or aggregators.
Version 2 simplifies the scheme management process by making it easier to clone and adjust existing schemes and work with them in a Google docs format.
Security and Compliance
We understand that security is of paramount importance to your online business and Socrates Online is built with that in mind.
The platform used to host Socrates Online is Amazon Web Services (AWS). AWS is extremely powerful and used by many high profile enterprises including Expedia and Netflix. Because of its scalable pricing structure, it is a feasible platform for any size system and can grow as you do.
Your data is secure and protected on AWS using sophisticated IAM (Identity and Access Management) controls. Extensive firewall, monitoring and logging applications protect your system from unauthorized intrusion and allow us to react in the event of any unexpected activity.
We work with security partners such as Trustwave to ensure your system is fully up to date and protected against any vulnerabilities.
Updates to your system are rolled out in stages. We provide you with a testing environment that acts as a sandbox where you can test any new features you have added from the Online Store. Only once you are happy with these updates do we deploy them to your live environment. We always strive to deploy at a time that will cause minimal disruption to your workflow.
Payment is handled through established PCI compliant payment gateways over a secure HTTPS connection. Card details are not stored on your system meaning that your Socrates Online system is compliant with PCI-DSS A-EP assessment level for ecommerce merchants.
We have a detailed repository of all the additional features and upgrades that you may add to your system. The store displays what each feature does and its cost to you, both up front and for any ongoing licensing. Features from the store can always be added to your system easily and quickly.
Socrates Online is an evolving system and we will inform you of any new features that may become available in future.
Online Store features come in a wide variety of categories. This is just a taste of what we have on offer...
Your dashboard is what you see whenever you log in to Socrates Online. Enhance this with additional KPI stats, live chat with your customers or a map showing where customers are currently travelling.
If you wish to connect more with your customers on a marketing level we can provide customer logins with upsells, upgrades and discounts. We can also link with a large number of SEO tracking and marketing partners including Google Analytics, Bing Analytics, Webgains, Wired Marketing and Emarsys.
Enhance your quote journey with additional add-ons such as voucher codes, gadget cover, airport parking or lounge passes. We can also add alternative products such as personal accident, corporate business travel, home insurance, pet insurance or commercial combined/SME.
Insurance aggregators are an increasingly common path for customers to purchase insurance and we can integrate your system with any of these including amongst others Moneysupermarket, CYTI, CompareTheMarket and Confused.
Accounts and Reporting
Socrates Online can handle the accounts side of your online insurance business by allowing you to reconcile your payments and receipts in various journals and ledgers. It automatically separates your premium income into individual components so that you can easily manage your commission and tax breakdown. The reporting add-ons also give you complete control to design, build and run any kind of report you wish.
Manage your call centre staff using a full featured human resources tool that manages absence and illness within your organisation and links into Socrates Online.
White Labels and Affiliates
White labelling options are provided to allow you to sell your products through third party affiliates using their own branding. The tools are quick and simple to create your own branding and you can bespoke your existing schemes to reflect changes to commission.
We work with a number of payment providers to give you the maximum possible number of options at purchase stage. This includes payment gateways such as UPG and Verifone and other types of payment such as Direct Debit and PayPal.
We are experienced in medical screening and can provide seamless branded integration into medical screening providers such as the Antidote Medical Library and/or the Verisk Travel Black Box software.
Expertise and Experience
Socrates Online - the cutting edge Travel Insurance System
Our expertise in the field of Travel Insurance System, (as well as other general Insurance and Claims Systems), means that not only do we look at the intricacies of the technical workings of Quoting, Purchasing, Medical Screening and Reporting, but we also ensure that the design is stunning and the functionality is seamless too.
Passionate about creating websites and systems that are tailor made for each individual client, one of the crucial elements in working with us is that we want to get to know your business almost as well as you do. Then you can be assured of having a system that works best for you, helping to take your business to the next level of success.
Need to change your existing Travel Insurance System?
No problem. If you feel your current system isn't up to scratch, it's much easier than you may think to change to Socrates Online. Simply get in touch, talk to us about what you need and leave the rest to us. It really is hassle free to change.